Privacy Policy | Othership

1. Who We Are

Othership ("we", "us", or "our") operates the online platform at ondemandworkspace.com. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

Account information: Name, email address, password (hashed), and phone number.
Profile information: Job title, company, bio, and profile photo.
Booking information: Venue selections, dates, guest counts, and pricing.
Payment information: Processed by Stripe; we store only payment references, not card numbers.
Usage data: Pages visited, searches performed, and interactions with the Platform.

3. How We Use Your Data

To provide and improve the Platform and booking services.
To process payments and send booking confirmations.
To personalise your experience and show relevant spaces.
To send service notifications and, where you have consented, marketing communications.
To comply with legal obligations and prevent fraud.

4. Data Sharing

We share your data with third parties only as necessary to deliver our services:

Stripe — for payment processing.
Amazon Web Services — for cloud hosting and email delivery (SES).
Workspace Hosts — your name and booking details are shared with the Host for your confirmed booking.

We do not sell your personal data to third parties.

5. Data Retention

We retain your account data for as long as your account is active. Booking and payment records are retained for seven years for tax and legal compliance. You may request deletion of your account and associated data at any time; some data may be retained longer where required by law.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Correct inaccurate data.
Request erasure ("right to be forgotten").
Object to processing or request restriction.
Data portability (receive your data in a machine-readable format).
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@othership.com

7. Cookies

We use essential cookies to keep you logged in and maintain your session. We may use analytics cookies to understand how the Platform is used. You can manage cookie preferences in your browser settings.

8. Contact

For privacy-related enquiries or to exercise your rights, contact our Data Protection Officer at support@othership.com

If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.