Help & Support

Browse spaces from the search page, select a date and time using the booking widget on the venue page, and add to cart. Proceed to checkout to confirm and pay.

Yes — go to My Account → Bookings, open the booking detail, and click Cancel. Cancellations made more than 24 hours before the booking start time receive a 95% refund. Cancellations within 24 hours of the start time are non-refundable.

Modifications (changing date/time) are not currently supported. Cancel and rebook if you need to change your booking.

If a Host cancels your confirmed booking, you will receive a full refund automatically within 5–10 business days.

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe. Apple Pay and Google Pay are supported on compatible devices.

Payment is taken immediately when you confirm a booking at checkout.

Refunds are processed within 1–3 business days on our end. Your bank may take a further 3–7 business days to credit your account.

The price shown includes all fees. There are no hidden charges added at checkout.

Go to My Account → Profile → Security to update your password. You can also use the Forgot Password link on the login page.

Yes — visit My Account → Subscriptions to manage your plan. Changes take effect at the start of the next billing period.

Go to My Account → Subscriptions and click Cancel Subscription. Your benefits remain active until the end of the current billing period.

Share your unique referral code from My Account → Referrals. When a friend completes their first booking, you both receive £10 in wallet credit.

Visit the Operator Portal at the link in the footer to register as a Host and create your first listing. The process takes around 10 minutes.

Payouts are processed weekly via bank transfer to your registered account. You can view payout history in the Operator Portal.

Yes — you set your own hourly, half-day, and full-day rates. You can also configure add-ons and minimum booking durations.